Return Policy

Kaltech returns policy

You may cancel the Contract at any time before the Goods have been dispatched. This does not apply to Personalised Goods. We offer a full 7 day Return Period for Your complete peace of mind. The Return Period starts the day after the date on which you have received the Goods and lasts for 7 days. At any point during the Return Period, You have the right to cancel the Contract and return the Goods to us for a full refund of the purchase price. You must notify us via email of your intention to cancel the Contract BEFORE attempting to return Goods to us or our suppliers. When we accept your cancellation notification, we will issue you with a Return Number and a Return Address. Any refund amount due to you will be made within 30 days of your cancellation notification being accepted. We cannot accept returns without a valid Returns Number or at any address other than the Return Address. Failure to obtain a Return Number will result in delays processing your cancellation and may void your eligibility to return Goods. The cost and responsibility of returning Goods to the Return Address shall be borne by you. In the event that we supply the wrong Goods or damaged Goods to you the cost of returning the Goods shall be borne by us. All goods must be received by us before 30 days has elapsed from the date You are given your return number. Failure to return goods to the return address within this time frame will incur a Collection Fee. Collection fees will be charged at the carrier's rate. You have a "Duty of Care" for any Goods delivered to you. Duty of Care requires that all goods delivered to you are returned complete and undamaged with all accessories and instructions intact. The original packing must also be returned in reasonable condition. You will be liable for the total price of any Goods that are returned damaged or incomplete and do not meet the Duty of Care expectation. The right to cancel this contract will not apply in respect of personalised goods. We cannot accept returns or any form of responsibility for personalised goods that have been made or altered to incorrect specifications. You are advised to ensure the accuracy of any specifications you give to us. Shipping charges will only be refunded upon full cancellation of the Order. Part cancellation of the Order will not entitle you to a proportionate refund of Shipping charges.
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